Delivery and Returns
Standard UK delivery is £3.99 and will be sent Royal Mail 2nd Class. You can expect your order to arrive 2-4 working days after your order is placed. Any orders over £30 will qualify for free standard UK delivery. Please note, your basket contents must amount to £30 in value once a discount code has been applied to qualify for free UK delivery.
We offer free local delivery in Bath (BA1 & BA2 postcodes only) on orders over £10. You can expect your order to arrive 1-3 working days after your order is placed.
Please note, [Refill] products cannot be delivered outside of Bath, UK. For more information on this, please get in touch with us.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.